Technical Account Manager (Life Science) | GenScript Biotech (Singapore) PTE. LTD. / Vacancy / Jobs

Technical Account Manager (Life Science)
GenScript Biotech (Singapore) PTE. LTD.
Kuala Lumpur
MYR 4,000 - MYR 7,000
Posted on 10-Aug-21

Job Description

Role Description

Technical Account Manager serves as the primary technical source for supporting sales activities within responsible regions. Technical Account Managers take full responsibility of the daily operation of customer service function, which handles all initial inquiries from customers, dealers, and public regarding order placement, complaints, technical support, etc.

Key Responsibilities

Take full charge of the daily operation of customer service function that handles all initial inquiries from customers, dealers, and general public regarding order placement, complaints, technical support and etc.
Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shaping these requirements to fit the business unit’s capabilities and communicate these to customers
Work closely with business unit Sales Account Manager as a consultant to clients in technical matters and improve customer satisfaction
Attends trade/technical shows and gives technical presentations to customers

Qualifications

Solid professional technical background, minimum Master Degree in relevant life science fields including but not limited to cell biology, immunology, and molecular biology
1-2 years of commercial experience will be an advantage
Ability to communicate fluently in both English and Chinese, verbally and in writing (as this role liaises closely with Chinese-speaking internal and external stakeholders)
Good presentation skills with technical content
Customer-focused, proactive/action-oriented
Previous industry experience in a similar commercial role will be advantageous but is not essential
Highly motivated individual with excellent communication, organization and time management skills

Remarks
It is a home-based role. You can be based in any part of Malaysia
This role does not require traveling at the moment

Additional Information
Career Level
Senior Executive
Qualification
Master's Degree, Doctorate (PhD)
Years of Experience
2 years
Job Type
Full-Time
Job Specializations
Sciences, Biotechnology

Company Overview

GenScript Biotech (Singapore) Pte. Ltd. is the Asia Pacific headquarters of GenScript Biotech. GenScript Biotech Corporation(Stock Code: 1548.HK) is a global biotechnology group. GenScript’s businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, as well as cell therapy.
The Company’s mission is to “Make the Human and Nature Healthier through Biotechnology”. Genscript Biotech Corporation is a leading life sciences research and application service and product provider that applies its proprietary technology to various fields from basic life sciences research to translational biomedical development, industrial synthetic products, and cell therapeutic solutions.
Backed by gene synthesis and editing technology, the Group has made significant progress in its synthetic biology research and application, which mainly materialized into its innovative chimeric antigen receptor (“CAR”) T-cell (“CAR-T”) therapy and industrial enzyme businesses. With a strong sales and marketing team and strong research and development capabilities, the Company maintains a stable and sustainable growth.

Additional Company Information
Registration No.
201940324C
Company Size
2001 - 5000 Employees
Average Processing Time
26 days
Industry
BioTechnology/Pharmaceutical/Clinical research
Benefits & Others
Dental, Medical, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)
Specific Location
Home-based